customer

ABC Accuses Gas Stations of 'Luring' Customers with Price 'Bait-and-Switch'

7/10/2008 8:11 AM ET

'Good Morning America' portrays covering extra expenses as dirty business, misleads on business practices.

Networks Report Zero Upside to Delta/Northwest Merger

4/15/2008 11:55 AM ET

Evening news shows ignore positives of industry consolidation for consumers and improvements in long-term stability of the industry.

Bank of America Bashed for Raising ATM Fees

9/17/2007 8:21 AM ET

Bank's decision energizes class warfare rhetoric promoting regulation, as some reports leave out main points.

Airline Complaints Down, Network Complaints about Airlines Up

4/3/2007 3:11 PM ET

CBS, NBC attack industry for poor performance though travelers do not.